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Category Archives: Crisis Management
Emergency Notification: 5 Best Practices
Yesterday’s shooting on the Virginia Tech campus immediately garnered a lot of comparisons to the university’s previous active shooter incident in 2007. Even more telling, though, are the contrasts – primarily in the university’s level of preparedness for crisis events. [...]
Profile of an ideal crisis manager
The ideal crisis manager exhibits three distinct traits, according to Justin Menkes’ book Better Under Pressure. These traits allow the manager to be aware of the circumstances of a crisis and to remain calm under pressure, bringing people together and [...]
10 Years After 9/11: A New World Through the Eyes of a New Yorker
If you ask anyone over the age of twenty where they were on September 11th 2001, you will likely receive a very personal and emotional account. Everyone has a story to tell about where they were, what they were [...]
Tragedy in Norway Serves as Reminder of Threat of Domestic Terror
As the tragic events unfolded in Norway last Friday, many initial reports speculated that the attacks might have been planned by Muslim extremists and had possible links to al Qaeda. Major news outlets reported that a CIA analyst found a [...]
Posted in Crisis Management, Terrorism, Uncategorized, Workplace Violence
Tagged active shooter, anti-Muslim, Breivik, Europe, Norway, Oslo, terrorism, terrorist, terrorist attack, workplace violence
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The Basics of Building an Emergency Kit
According to a U.N. report, there were more than 370 natural disasters last year, affecting over 200 million people. This sobering statistic highlights the reality that disasters can happen anywhere, to anyone, often with little or no warning. In preparing [...]
Top 5 Tips For Creating A Crisis Communications Plan
As BP demonstrated to the world earlier this year, even the largest companies with the most resources can get crisis communications spectacularly wrong. Good communications during a disaster, just like other aspects of crisis management, relies upon good planning. What you [...]
Posted in Crisis Communications, Crisis Management
Tagged bp, crisis communications, crisis plan
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911 Texting: Not The Only New Emergency Response Tool
Today, the FCC announced upcoming changes to the U.S. 9-1-1 system that will take advantage of new communication technologies, including text and multimedia messages. Being able to text a request for help will clearly help to save lives in situations [...]
A Guide To Successful Tabletop Exercises
As anyone who has ever been involved in event management can tell you, even the best laid plans can go terribly wrong with the simple introduction of the “human factor”. Apply this to emergency response planning, where the stakes are [...]
BP Oil Crisis – Lessons Learned
One of our X-Force members recently produced this webinar on the topic of “Crisis Communications: Lessons Learned from the BP Oil Spill”. Our discussion focused on what BP did well during the crisis, what they could have improved, and steps [...]
