Client Services and Support

We are committed to providing you with outstanding customer service and support throughout your relationship with Preparis. Our representatives are available to help with any account or technical questions via phone and email on an ongoing basis. Preparis client services include:

• Exclusive customer webinars on preparedness and training topics
• Quarterly newsletters featuring crisis management articles and product news
• Customer-requested features and enhancements in every upgrade
• User focus group

Implementation

Our representatives understand that implementing your preparedness program and fostering adoption within your organization can take time, and they are available to assist you at every stage of the process. Our robust implementation program features:

• Live web training and implementation sessions
• Assistance with portal set-up
• Ramp-up schedule configured to your organization's requirements
• Documentation and user guides
• Communication templates to aid roll-out to the rest of your organization