Peak Hurricane Season: 9 Tactical Steps to Preparedness

Blog
Sep 11, 2020

Hurricanes can be the most vehement destructors, leaving towns that get in their way in ruins. According to our own data, 45% of business interruptions in 2018 were caused by hurricanes.

According to the NOAA, the official hurricane season for the Atlantic Basin (the Atlantic Ocean, the Caribbean Sea, and the Gulf of Mexico) is from 1 June to 30 November. As seen in the graph above, the peak of the season is from mid-August to late October. However, deadly hurricanes can occur anytime in the hurricane season.

We all know that practice makes perfect, especially when it comes to disaster preparedness and recovery. Because all business interruptions are unique, each crisis situation can offer lessons to help your organization build resilience and maintain critical functions.

In our previously published blog posts, we discussed some of the steps a business needs to take to protect its people and operations, When preparing your organization for any potential impact from a hurricane, consider answering the following questions. 

1. Assess Risks to Critical Functions 

  • We are good at assessing short-term disruptions, but how do you manage through long-term interruptions? I.e. working from home 

  • Who are your “key players” — if your #1 person is not available, do you have someone trained to be the backup? 

2. Back Up Data Properly 

  • Do you have remote, cloud access to data? 

  • How often is data being backed up to a secure location, outside of the impact region ideally 

  • Communication plan to get access to the data from 3rd party 

  • Test this and assess gaps on a timely basis 

  • Obstacle: access to data through bandwidth restrictions 

3. Have a Plan to Restore Power 

  • Have a plan to get a generator on-site if you do not already have one 

  • What is the strategy for recovering critical employees who are working from home - is there a central location they should recover to, bring power to an alternate location? 

  • Fuel access for generators, where will it be located, proper/appropriate connections, do you need to hire a 3rd party electrician to get this installed? Plan ahead for this as there is typically high demand and short supply during a disaster.  

4. Prepare Your Supply Chain 

  • Identify top x# of critical providers, and then how do you communicate with that provider during a crisis. Is it built into the crisis comms plan? 

  • Are they getting notified during the critical event? Needs to be a 2-way line of communication. Not just them giving us updates. 

  • Document this strategy, and test it regularly 

5. Activate Your Crisis Communications Plan 

  • Weaker point for many organizations, crisis comms is often overlooked 

  • Having a plan in place and following the script is critical! 

  • Think about the cadence of when to notify, who are you going to notify (employees + customers) 

  • Crisis comms is internal and external — are your people confident in the strategy 

  • Test this regularly to make sure you have the correct contact information and everyone who needs to receive comms is in fact receiving that message 

  • Cadence should look something like this: “This is what we’re going to do, this is what we’re doing, this is what we did, and this is what we’re going to do” 

  • Effective tools do “more than messaging” 

  • Bi-directional communication with employees (email, text, phone, push, etc.) 

  • Store critical documents, plans, trainings, resources, etc.  

  • Social media is important in keeping your network up to date 

6. Re-Supply Emergency Kits 

  • Identify and communicate with organization - determine who is responsible for each item on the list, be clear 

  • People will assume someone else is in charge if you do not define clear expectations 

7. Review Insurance Coverage 

  • Don’t wait until the storm is imminent! 

  • Make sure your insurance pays for out-of-pocket expenses related to storms (ex. Preparis/Agility) 

  • What are your insurance deductibles?  

  • Communicate with your insurance provider before, during, and after a storm 

  • Keep photos of your building, equipment lists, and policy info stored in a secure and safe offsite location 

8. Consider and Alternate Location 

  • What do you do when you have 2 disasters - pandemic + hurricane? 

  • How are we going to “reverse engineer” testing, plans, etc.  

  • How can you provide you people with a safe environment and everything they need to continue working (social distancing, power, technology, equipment, etc.)? 

  • Work from home - right strategy for pandemic but not the right strategy for a hurricane 

  • Work from home is a part of the strategy but it is not the entire strategy 

  • Single site recovery concerns: be cautious with requiring employees to travel too far to get to an alternate site (what is the acceptable distance? what is the budget/cost to the company? and who is willing to travel?) 

9. Prepare & Train Employees 

  • Test!! Make sure there is a plan, make sure everyone understands their roles and expectations (cross-train), follow that plan. But, be flexible if that plan changes.  

  • Make sure your people and their families are prepared with an evacuation/shelter plan, emergency supply kits, etc.